STS Meter Controls
Often the Engineering team will need to manage meters individually due to a wide array of reasons. These options will normally generate a token that needs to be manually entered into the meter. All of the utilities here will be found in the manage meter screen under the control tab.
Resend Tokens
If a customer needs to troubleshoot their meter, or if they misplace the original token, it may be necessary to resend a token. This can be done from the Account Overview tab by clicking the SMS, Email, or Print icons. Regardless of the customer's preferred method of delivery, keep in mind a token should be entered sequentially to prevent invalidating an older token. That is, if a customer has older unredeemed tokens, they should be entered in the order they were generated.
Engineering Tokens
The Control Tab for STS meters will allow an engineer (or other user) to perform tasks according to the access control settings and meter state. In each of these cases, a transaction is created and a token generated. The token must be entered into the meters keypad by a meter technician or customer to take affect. A work order number or comment is required to create a token.
What is a Tamper Reset?
STS meters have a 'tamper mode' that's triggered if the connection cover is removed or is otherwise tampered (meter specific trigger). The meter will disconnect, turning off the customer's power, and requires a special token to reset the meter and connect. A Tamper Reset is a standard STS function that is supported by a simple Juice interface.
To access Tamper Reset first go to Loc/Meters and search for the meter serial number. Click on the correct meter to visit the manage meter screen.
Control Tab: Tamper Reset
From manage meter click on the Control Tab, then Tokens. From here enter a life note and click Tamper Reset.
Tamper Reset Token
The generated token is unique to this meter and will only reset this meter. There is no risk in sending this to the customer after they have been cleared for service.
What is a Clear Credit?
STS meters have a 'clear credit' command that will clear all the remaining credit from the meter. The meter will disconnect, turning off the customer's power, be prepared to enter a credit token if the power should be restored. Clear Credit is a standard STS function that is supported by a simple Juice interface.
To access Clear Credit first go to Loc/Meters and search for the meter serial number. Click on the correct meter to visit the manage meter screen. Next, click on the Control Tab and Tokens. From here enter a life note and click Clear Credit
Clear Credit Token
The generated token is unique to this meter and will only clear this meter. There is no risk in sending this to the customer, but normally a clear token is used when a meter is being reassigned. For practical purposes, Engineering tokens should be entered by technicians or engineering staff.
Free Issue
Under the Special Tokens menu Free issue tokens are used for a range of issues and are available per the Engineering team's discretion. Just enter a note, an amount, and click Free Issue.
Power Limit: Set Max Power
STS meters have the ability to limit the power consumption of a customer. For example: Creating a 'kW limiting' token of 1kW allows an average of 1000 watts over a few minutes. If this is exceeded, the meter will disconnect the customer side for a few minutes before reconnecting. The customer will have to lower their consumption to keep the power on. This function will generate a token for .01 kW (10 watts) or more.
What is Phase Unbalance?
Phase unbalance refers to the difference in voltage between each phase in a polyphase power supply. Polyphase STS meters can disconnect if there is a phase unbalance, this is done to prevent the current from rising above the normal level. This function creates a token, expressed in kW, of an allowed phase unbalance. If the phase unbalance level is exceeded, the meter will disconnect.
Set Tariff Index
Juice originated STS systems do not reset the meters Tariff Index; they should all be '01'. Tariff Index is used by some systems and meters to attempt to manage currency. This data is often imported from legacy systems where tariff indexes are used. The tariff index in Juice must match the tariff index in the meter to create valid tokens. It is recommended that, as meters with a tariff index of something other than '01' are located, they are set to '01'. Tariffs are managed “server side” by Juice, there is no correlation between a meters Tariff Index and the utility tariff used in generating tokens by Juice. Do not use this function unless it is necessary.
What is an SGC?
The SGC (Supply Group Code) is assigned to a meter by the manufacture for a specific utility and location (usually a large area like a state, parish, or territory). When you change the SGC, you are preforming a key change operation, causing the meter to only work with the new key. If the Juice system encryption is not pre-configured for that key, Juice will not be able to generate tokens for that meter.
Change SGC
From the Manage Meter screen click on the Control tab, check the old SGC, and check the new SGC. Juice must support both SGCs to generated a valid SGC change token. If they are both correct, click Change SGC. This will create two 20 character tokens that will change the SGC for the meter. The generated tokens must be entered into the meter in the correct order. This is typically useful when meters are purchased without the right SGC. By definition this function allows manually overriding the system default SGC. Access to this tool should be very tight.
Remove Meter
In Juice a meter is assigned to a location and a customer. This grouping is referred to as a trinity. When it's being broken up there are several cases possible, such as a customer moving to a new home. In that case the meter and location will remain paired and the customer will have the same account with a new meter and location pair.
Another situation that may come up is that the meter may be defective or for some other reason needs to be pulled from the socket. In these cases the 'Remove meter from this location and customer' will allow the customer and location remain linked. This will make a new meter able to be added to the account easily. Another slightly different situation where this tool will be helpful is when a meter has been physically removed to replace another meter but the system still has it assigned to a socket. The meter can be unassigned from the location at any time before it's installed to the new location. Once it's physically connected to a new socket it NEEDS to be update in Juice.
Manual Meter Reads
Manual reads are available for tamper detection and/or general record keeping. It's also useful in the case where there is an upstream or control meter. If this is the case, please enter the kWh reading, without commas or spaces and hit [Submit].